{"id":16519,"date":"2025-09-29T07:17:10","date_gmt":"2025-09-29T06:17:10","guid":{"rendered":"https:\/\/isleutilities.com\/?post_type=case-study&#038;p=16519"},"modified":"2025-09-19T17:24:37","modified_gmt":"2025-09-19T16:24:37","slug":"human-centered-design-for-utilities","status":"publish","type":"case-study","link":"https:\/\/dev.isleutilities.com\/it\/case-study\/human-centered-design-for-utilities\/","title":{"rendered":"Progettazione centrata sull'uomo per i servizi di pubblica utilit\u00e0"},"content":{"rendered":"<h3><b>Dare forma alla strategia a lungo termine di un'azienda di servizi pubblici con la progettazione incentrata sull'uomo\u00a0<\/b><\/h3>\n<h4><i><span style=\"font-weight: 400;\">Isle ha lavorato con Water Corporation, utilizzando lo Human-Centered Design come approccio per aiutare a costruire il loro approccio strategico di ricerca e sviluppo a lungo termine.<\/span><\/i><\/h4>\n<p><span style=\"font-weight: 400;\">Lo Human-Centered Design (HCD) \u00e8 un approccio alla risoluzione dei problemi che si concentra sulla comprensione delle esigenze degli utenti. Coinvolge attivamente i partecipanti nel processo di progettazione delle soluzioni, promuovendo la collaborazione e la creativit\u00e0 attraverso un quadro di progettazione iterativa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Australia Occidentale <\/span><a href=\"https:\/\/www.watercorporation.com.au\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Societ\u00e0 dell'acqua<\/span><\/a><span style=\"font-weight: 400;\"> stava elaborando un piano di ricerca e sviluppo da allineare alla strategia a lungo termine dell'azienda. L'azienda ha ingaggiato Isle come consulente indipendente per esaminare le domande di ricerca e supportare il piano. Il nostro ruolo comprendeva la conduzione di workshop esplorativi, la revisione delle roadmap tecnologiche esistenti e delle strategie interne delle business unit, nonch\u00e9 la conduzione di interviste di follow-up con i principali stakeholder.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Isle ha organizzato cinque workshop che hanno riguardato le principali aree prioritarie dell'utility, raccogliendo spunti per supportare il piano di ricerca. I workshop hanno utilizzato l'approccio Human-Centered Design (HCD), coinvolgendo le parti interessate in un processo di progettazione interattivo e iterativo. Il piano di ricerca guider\u00e0 le priorit\u00e0 di ricerca e sviluppo di Water Corporation per i prossimi oltre 10 anni.\u00a0\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Vantaggi dell'approccio<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Coinvolge attivamente i partecipanti<\/b><span style=\"font-weight: 400;\">: I workshop di Human-Centered Design (HCD) hanno coinvolto tutte le parti interessate nel processo di progettazione, portando al tavolo diverse prospettive per sviluppare domande di ricerca ben strutturate.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Privilegia l'esplorazione strutturata<\/b><span style=\"font-weight: 400;\">: La struttura di progettazione a doppio diamante dell'HCD consente ai partecipanti di esplorare innanzitutto il problema come gruppo eterogeneo. Poi, convergono per lavorare su domande di ricerca ben definite.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Favorisce la creativit\u00e0<\/b><span style=\"font-weight: 400;\">: I workshop HCD utilizzano strutture flessibili come il brainstorming e la visualizzazione per aiutare i partecipanti a definire domande di ricerca innovative.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Promuove risultati incentrati sull'utente<\/b><span style=\"font-weight: 400;\">: L'HCD si concentra sulla comprensione delle esigenze e delle motivazioni degli stakeholder, per dare forma a intuizioni pi\u00f9 rilevanti e a domande di ricerca efficaci.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span> <b>Servizi specialistici coinvolti<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Competenze specialistiche<\/b><span style=\"font-weight: 400;\">: Il nostro team ha apportato ai workshop una conoscenza approfondita dei servizi di pubblica utilit\u00e0, identificando le sfumature e le questioni di fondo e guidando le discussioni verso il raggiungimento degli obiettivi del workshop.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Facilitazione del workshop:<\/b><span style=\"font-weight: 400;\"> Isle ha coinvolto efficacemente i partecipanti promuovendo la creativit\u00e0 e guidandoli attraverso il pensiero divergente e convergente per raggiungere i migliori risultati possibili.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Approfondimento analitico:<\/b><span style=\"font-weight: 400;\"> Il nostro team ha applicato il pensiero critico per scomporre le sfide, identificare le lacune di conoscenza e affinare le discussioni in domande di ricerca significative.\u00a0<\/span><\/li>\n<\/ul>\n<p><b>Risultati<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ha fornito approfondimenti critici<\/b><span style=\"font-weight: 400;\">: Il nostro team ha condotto interviste agli stakeholder a tutti i livelli aziendali per fornire spunti per i workshop e il piano di ricerca.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Facilitazione del workshop: <\/b><span style=\"font-weight: 400;\">Isle ha organizzato 5 workshop esplorativi incentrati sui temi chiave della ricerca di Water Corporation. Tra questi, la sicurezza idrica, le infrastrutture resilienti, i sistemi naturali rigenerativi, la cura delle comunit\u00e0 e la forza lavoro futura.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Piano di ricerca sviluppato<\/b><span style=\"font-weight: 400;\">: Abbiamo sviluppato un piano di ricerca completo che delinea le domande di ricerca a breve, medio e lungo termine allineate alla strategia Thrive 20-35 di Water Corporation.\u00a0<\/span><\/li>\n<\/ul>\n<p><b>Contatto chiave:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Per richieste e ulteriori informazioni, contattare Marlene Hsu, consulente senior di Isle Utilities.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Utilizzando un approccio di Human-Centered Design, il team di Isle ha facilitato workshop inclusivi e ha sviluppato un piano di ricerca per aiutare a definire e guidare la strategia a lungo termine di una 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