{"id":15784,"date":"2025-10-27T13:56:56","date_gmt":"2025-10-27T12:56:56","guid":{"rendered":"https:\/\/isleutilities.com\/?post_type=work-with-us&#038;p=15784"},"modified":"2025-10-28T21:07:32","modified_gmt":"2025-10-28T20:07:32","slug":"client_manager_southwest_united_states","status":"publish","type":"work-with-us","link":"https:\/\/dev.isleutilities.com\/pt\/work-with-us\/client_manager_southwest_united_states\/","title":{"rendered":"Client Manager (Southwest, United States)"},"content":{"rendered":"<h4>Client Manager (Southwest, United States)<\/h4>\n<p class=\"p1\"><span class=\"s1\"><b>WHAT IS TAG<\/b><b><\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">The Technology Approval Group (TAG) Program brings together over 200 leading water and wastewater utilities from around the globe. Through the TAG Program, utilities collaboratively evaluate emerging technologies, exchange best practice and technology experience, and discuss industry topics in a safe and confidential peer space. The peer-to-peer knowledge exchange equips utilities with critical insights that help them confidently derisk technology implementation and accelerate innovation.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>WHY THIS ROLE? WHY NOW?<\/b><b><\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This position is dedicated to supporting the continued growth of the Southwest US region of Isle\u2019s TAG Program. The water industry is at a pivotal point with increasing challenges and dwindling resources. The Client Manager plays a crucial role in bringing stakeholders together to share expertise, experience, and knowledge transfer. This position facilitates, guides, and amplifies the value of these collaborative peer-to-peer partnerships. This position will also be responsible for growing the Southwest US membership network with like-minded water utility leaders, that together, we can accelerate innovation in water.\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>PRINCIPAL ACCOUNTABILITIES<\/b><b><\/b><\/span><\/p>\n<p class=\"p3\"><span class=\"s1\"><b>The Role\u2019s Mission:<\/b><b><\/b><\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">To lead as Client Manager supporting the facilitation, planning and client engagement responsibilities around the TAG program. Additionally, to serve as a project manager for Isle\u2019s advisory\/consulting services needs across the US business.\u00a0<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Client Management<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Serve as Client Manager for dedicated regions within the TAG Program. Responsibilities include client retention, client engagement and participation in the TAG program, and working with clients to identify and support their needs.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Maintain client records with a high degree of accuracy within Isle\u2019s internal and third party databases.\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Build strong client relationships with existing TAG members, meeting the highest levels of customer satisfaction. This is measured by client engagement, retention, and broadening of Isle\u2019s trusted advisory relationship beyond the TAG program.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p class=\"p5\"><span class=\"s1\">Meeting Facilitation<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Prepare and facilitate regional TAG meetings and gathering of annual insights around individual client needs and interests related to technology, innovation, and collaboration with peers.\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Have a strong grasp on communicating Isle\u2019s value proposition and services.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Growth<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Identify and secure other like-minded leading water utilities to join TAG and increase membership through their commitment to join.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Identify opportunities for Isle\u2019s services with TAG clients and other water industry stakeholders. Identify suitable opportunities to collaborate with colleagues in shaping the scope of work and building out the commercial proposal.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">Other<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Work with the internal senior management team to provide suggestions and ideas for improving the TAG program experience that maintains Isle\u2019s innovation leadership in the sector.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Maintain and report out performance metrics monthly and quarterly, and as needed by senior management.<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><b>Job-Related Competencies<\/b><b><\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Comfort in developing and leading presentations to senior management and a diverse set of stakeholders<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Comfort in conducting business development activities<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Technical understanding of municipal water and wastewater treatment operations and processes\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Project management experience and ability to lead time with clear direction and provide support when needed<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><b>ABOUT THE ROLE\u00a0<\/b><b><\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Employment: <span class=\"Apple-tab-span\"> <\/span>Full<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Travel: <span class=\"Apple-tab-span\"> <\/span><span class=\"Apple-tab-span\"> <\/span>~20%<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Location: <span class=\"Apple-tab-span\"> <\/span>USA<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Compensation: Salary range is $85,000-$100,000 based on qualifications<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><b>BENEFITS<\/b><b><\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Remote work\/base with optional flex schedule (5\/4-9 schedule, alternating 36- and 44-hour weeks or standard 8-5 schedule of 40 hours per week)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">401k with match upon start included at 3%<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Medical, dental, vision on the first day of hire (85% employer contribution primary\/60% spouse + children)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Disability insurance (66.67% STD &amp; LTD Company Paid)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">$20,000 Basic Life &amp; AD&amp;D (additional can be purchased directly)<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">15 days paid time off (includes sick days), in addition to 11 paid holidays<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Professional development budget and 16 paid time off hours for approved professional development training\/experiences<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Office stipend for monthly expenses up to $150\/month<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Additional insurances and coverage are available through Company-sponsored programs, including but not limited to Legal, Term, and Permanent Life Insurance, Pet Insurance, Health Savings Account, etc.<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Employee assistance program<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Parental Leave offers 12 weeks of job protection for new parents, two weeks will be paid<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Dedicated team social time and wellness hour per month<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><b>WE ARE LOOKING FOR SOMEONE THAT HAS<\/b>\u00a0<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Minimum 5 years relevant experience illustrating success in client and project management in the water industry<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Foundational understanding of municipal water and wastewater treatment operations and processes, technical experience and knowledge a plus!<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Ability to listen to client needs and identify solutions through solutioning and problem solving<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Proven track record of excellent service, building strong relationships, and ability to work well with a dynamic, growing, and multicultural team<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Passion for sustainability, water, and the environment with the drive to make an impact is a must<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Proficient in Google Suite of tools<\/span><\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\"><b>HOW TO KNOW IF YOU\u2019RE THE RIGHT FIT WITH OUR TEAM?\u00a0<\/b><b><\/b><\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\"><span class=\"s1\">Integrity: Does not cut corners ethically, speaks plainly and truthfully<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Respect and collaboration: Able to identify challenges and provide constructive approach to address it<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Follow through on commitments: Live up to verbal and written agreements internally and externally<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Work ethic: Demonstrates tenacity and willingness to go the distance to get something done, and able to productively work under your own initiative with little direction\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Proactivity: Acts without being told what to do, brings new ideas to the company<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Enthusiasm: Exhibits passion and excitement in their work, has a can-do attitude<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Efficiency: Able to produce significant output with minimal superfluous effort<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">High standards: Expects personal and collective performance to be nothing short of the best, while being committed to the highest level of customer service and satisfaction\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Flexibility\/adaptability: Adjusts quickly and gracefully to changing priorities<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Responsiveness: Prompt to respond to clients and teammates in a timely and professional manner<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Connector: Confident in networking with a variety of stakeholders and able to leverage existing relationships to develop new business opportunities\u00a0<\/span><\/li>\n<li class=\"li1\"><span class=\"s1\">Passionate: An ambassador of innovation, sustainability, and wanting to make this world a better place through your impact in water<\/span><\/li>\n<\/ul>\n<p><strong>Interested?<\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\">If you are interested and would like to join us, please email <a href=\"mailto:isle.americas@isleutilities.com\"><span class=\"s2\">isle.americas@isleutilities.com<\/span><\/a> with your curriculum vitae and cover letter, stating the earliest possible start date and confirmation you have the right to work in the US. The deadline for applications is the <strong>31st<\/strong><b> January 2026<\/b>\u00a0although we reserve the right to close the advert earlier if a suitable candidate is identified.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For any informal enquiries please contact Stephanie Corso at <a href=\"mailto:stephanie.corso@isleutilities.com\"><span class=\"s2\">stephanie.corso@isleutilities.com<\/span><\/a><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Once you have submitted your application, we will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><b>We look forward to receiving your application.<\/b><b><\/b><\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Remote position, United States<\/p>","protected":false},"author":31,"featured_media":0,"template":"","format":"standard","categories":[72],"taxonomy-work-with-us":[],"class_list":["post-15784","work-with-us","type-work-with-us","status-publish","format-standard","hentry","category-full-time"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Client Manager (Southwest, United States) | Isle Utilities<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" 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